We began working with the owner, John St. Germain, in early December 2019 when we were in the middle of kitchen renovations that included changes to heating supply and air return ducts. John was very responsive and professional in his approach and it became clear that he would do the work in a manner that he himself would be happy with – he suggested that if we agreed to work with him, that we should be ready to be impressed. I am not easily impressed, especially these days.
It did not take long for him to come by and assess the situation, make recommendations and to provide a quotation the services – we tried for weeks to get another HVAC company to come by and provide a quotation. John looked at the big picture and used his experience to suggest some aspects that I had been thinking about but never felt that I could trust anyone to actually do it. The pricing was reasonable and we agreed quickly to move forward. We have an understanding that some of the work will have to be completed over the next few months as our renovation work proceeds. Once we started, the work that could be done was completed quickly and professionally. I have to admit, that I was impressed with John and his team – I was pleasantly surprised.
The main things that come to mind about this recent experience with John and his team are:
– Demonstrated an attitude of professionalism: a desire to understand the problem(s) and assess what solution makes the most sense
– Set our expectations for the quality of the products and workmanship
– Set our expectations for the schedule – the work was done with urgency (installation was 90% completed within 10 days of 1st contact) but without sacrificing quality
– Work ethic demands work is done the right way – not juts the quick and dirty – and to be responsive to our needs
– Exceeded our expectations for the schedule and the quality of work- I could trust this company to deliver on their promises
We know this professional attitude will continue as we continue the work – my expectations continue to be high and I anticipate John’s team of professionals will continue to impress me as we continue to work together.
