At Unionville Heating and Air Conditioning, the safety and well-being of both our Customers and our Service Technicians is always our top priority. Rest assured that we are actively monitoring the COVID-19 situation and are taking precautionary measures to aid in keeping our communities safe. As an essential service to our customers, we are committed to implementing best practices to help prevent the spread of disease and ensure we can continue to provide a high level of service.
We are confident in our plans to safeguard the health and safety of our customers and employees. For more information about COVID-19, please visit Health Canada and Ontario Ministry of Health websites for ongoing updates.
To help with prevention, we are taking the following precautionary measures to protect our Customers
Addressing in-home customer service:
How we can all keep safe
Service Technicians will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada. Our Service Technicians have been equipped with an ample supply of:
- hand sanitizers
- disinfectant wipes
- masks
- single-use gloves
- boot covers
Any Service Technician who has flu like symptoms will be asked to contact the Public Health Agency and follow the COVID-19 testing protocol, including self-isolation where required.
Precaution questions
Customers need to inform us at time of placing an order if they are if they are sick or have been out of the country. Have had any visitors to their home who have been sick. Are they in self isolation and for how long. Please be prepared to answer brief health and safety questions related to COVID-19 with our Unionville Heating and Air Conditioning Service Technicians
Instructions for a service visit
We are asking customers to wash and or sanitize all door entry handles. All cheque payments should be put in a sealed envelope and given to the tech. We are following government protocol on social distancing and doing our part daily to flatten the curve as recommended by Health Canada.
